Shipping & Delivery 

Effective date: September 13, 2025
Contact: dick@bigthinkyouchey.com • replies within 2 business days

Digital Items

• How you receive them: download link on-screen after payment and by confirmation email.

• If you can’t access the file: email us; we re-issue access and help you retrieve your purchase.

• If the file differs from its description or is corrupted: we replace it or refund per Refunds & Returns.

Services

• How they’re delivered: live session (online or in-person when applicable) at the scheduled time.

• Rescheduling/cancellations: per Refunds & Returns.

Physical Goods (when offered)

• Carriers: Canada Post/UPS with tracking.

• Rates/ETA: shown at checkout.

• Duties/taxes: buyer responsibility outside Canada.

• Damaged / wrong / not-as-described: contact us within 7 days for replacement or refund per Refunds & Returns.

Wix’s readiness guidance recommends keeping Terms, Privacy, and Shipping/Returns visible in the footer across all pages. This alignment reduces disputes and chargebacks.