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Refunds & Returns

Effective date: September 13, 2025


Operator: Big Thinky Ouchey — operated by Dick Gariepy (sole proprietor)


Mailing address: 104-1222 13 Ave SW, Calgary, AB T3C 0T1, Canada
Email: Dickgariepy1@gmail.com


Response time: within 2 business days

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We fix problems quickly and document everything. Good records end headaches; clear rules prevent them.

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1) Donations

  • General rule. Donations are voluntary contributions. Refunds are available for duplicate payments, obvious mistakes, or unauthorized use reported within 7 days of  the receipt.

  • How we help. Send the date, amount, and the email used at checkout. We resolve simple donation errors first.

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2) Digital Items (downloads, files, access links)

  • Delivery. Access appears on-screen after payment and by confirmation email.

  • Quality guarantee (7 days). If a file is corrupted, unusable, or materially differs from its description, email us within 7 days. We provide a working replacement or a refund.

  • Access issues. If a link fails or expires, we re-issue access and help you retrieve your purchase.

  • What speeds this up. Order ID, a short description of the issue, and (if possible) a screenshot. We verify delivery with download logs to move fast.

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3) Services (e.g., coaching)

  • Single sessions.

    • Cancel 48+ hours before the start time → full refund.

    • Cancel inside 48 hours → 50% credit applied to a future session.

    • No-shows → session is considered delivered.

  • Packages. Unused sessions are pro-rated at the per-session rate of the package; the policy above applies to any scheduled upcoming session.

  • Rescheduling. One complimentary reschedule per session if requested 24+ hours in advance.

 

4) Physical Goods (when offered)

  • Return window. 30 days from delivery, in original condition and packaging.

  • Who pays shipping.

    • Defective / wrong / not-as-described: we cover return shipping or provide a prepaid label.

    • Change of mind / size / preference: customer covers return shipping.

  • Exchanges. Fastest route: return the item for a refund and place a new order after we process it.

 

5) How to Request a Refund or Return

Email dick@bigthinkyouchey.com with:

  1. Order ID and purchase email

  2. Item/service and date

  3. Reason (one line is fine)

  4. Evidence if relevant (photo, screenshot)

We reply within 2 business days with next steps, including a return authorization and instructions when applicable.

 

6) Processing & Method

  • Timing. Refunds are issued within 3–5 business days after we approve the request or receive returned goods. Your bank’s timelines may add a few days.

  • Method. Refunds go back to the original payment method.

 

7) Chargebacks & Disputes

Email us first. Friendly resolution is faster than a bank investigation and protects your account access. We keep delivery and support records to resolve issues decisively and fairly.

 

8) Consumer Rights & Law

This policy operates alongside applicable consumer-protection laws. Governing law: Alberta, Canada.

 

9) Updates

Policy updates appear here with a new Effective date. Keep this page bookmarked if you like tidy paperwork.

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